Returns and Exchanges Policy

At O'Connell, your satisfaction is our utmost priority. We understand that each piece you acquire is an investment in style and quality, and we want to ensure you are completely pleased with your purchase.

Return period:
You may request a return within 14 days of receiving your item.

Return conditions:
The item must be in pristine condition, unused, accompanied by its original packaging and all tags or accessories intact.

Return shipping costs:
Return shipping expenses are the customer’s responsibility, except in cases of defective or incorrect items, where we cover the full cost.

Refunds:
Upon receipt and approval of the returned item, refunds will be processed within 7 to 10 working days, using the original payment method.

Should you have any questions or require personalised assistance, our team is ready to support you with the discretion and care you deserve.